Governance
Our governance will manage and oversee every aspect of your outsourced project using established best practice processes and procedures. We ensure a smoothly run project with mitigated risks by focusing on key areas of:

• Change management
• Risk management
• Strategic management
• Communications
• Performance management
• Project management

Outsourcing Process
We have developed a repeatable, multistage, management process for identifying requirements and moving these from concept, development, and implementation through to ongoing support. See our engagement process

Offshoring
Our offshore business model provides you with:

• The most competitive rate
• Experienced offshore development resources
• Onshore dedicated project management services
• 24/7 development lifecycle
• Excellent communication channels
• Source code ownership
• Ongoing support

Minimised IT Costs
Whether you are outsourcing support services or software development our offshore model will guarantee you substantial cost savings with improved quality. Some potential areas of improvement include:

• Reducing your IT staff overheads with no hidden costs (desks, computers, office supplies, office space, insurance, taxes, redundancy)
• Removing your human resource headaches (promotions, sick day costs, vacation pay)
• Leveraging our focused, highly skilled world-class developers to improve your time to market
• Drawing from our technical pool of broad based skill sets trained in numerous technologies to remain competitive

Variable Cost Structure
Our customers are able to redress their fixed to variable cost base on IT expenditure. Outsourcing removes substantial fixed IT costs as your project resources are only engaged when they are needed.

Return to Focus
A strategic outsourcing partnership with Fusionex will provide you with better return on investment and accelerated growth. Your resources can be deployed toward their highest value-creating activities allowing your business to once again focus on your core competencies.

Access Top Quality Infrastructure
Fusionex’s development environment in Malaysia is well equipped with state-of-the-art development servers and workstations with advanced development tools already in place. Customers can also request their own servers. Fusionex’s offices are strategically located in the Silicon Valley in Kuala Lumpur, the capital city of Malaysia.

Fusionex owns its own servers in data centres in Petaling Jaya and Cyberjaya, Malaysia’s IT city. Our hosting centres provide you with reduced cost hosting for your web applications. Our centres are located in the nucleus of the Multimedia Super Corridor (MSC) powered by a world-class telecommunications infrastructure built by Malaysia Telecoms. The corridor offers a high bandwidth, global multimedia communications platform with a 10 Gigabit digital fibre optic backbone.

Security
Our MSC data centres are designed to provide superior physical environmental protection combining carrier grade facilities. They are designed to withstand almost any form of disaster known in Malaysia (note: Malaysia does not suffer from major natural disasters), including power disruptions, unexpected temperature and humidity changes and network connectivity failures. This ensures smooth running of mission-critical business operations, 24 hours a day, 7 days a week, all year round. We have the ideal platform to provide a resilient and highly advanced IT infrastructure for outsource development. This is an important part of our value chain ensuring that projects are never disrupted by downtime.

Access to Needed Skills
We have a large pool of talent and multiple skills sets in our offshore team in Malaysia. Our resources represent over 1000 man years development experience with a balance of commercial, project management and technology skills We have gained these from many global enterprise project experiences (see projects page). We offer premium quality services to ensure your project is successfully delivered. Our customers often find that the value of our know-how and advice is of equal importance to their development strategies and outcomes.

Improved Quality
You may find that your internal IT teams suffer from diminished skills bases often moving into support roles for legacy applications and in-house packages. This often results in highly paid resources acting in support roles and not being able to develop with emerging technologies, software methods and techniques. Fusionex is committed to a system of on-going training and knowledge acquisition for all its employees. This ensures we not only maintain the highest quality but continue to develop and improve our skill sets and knowledge of today’s technological advances.

Better innovation
Fusionex teams work in a climate of creativity and innovation providing our clients with unique knowledge, competitive advantage and innovation. This is a deeply distributed capability within our business. We have a wide spectrum of programming expertise, years of experience and an extensive knowledge of Microsoft and IBM development methodologies. We leverage leading-edge technology to provide the best solutions possible.

Experience
We have in-depth experience in system design, software development, deployment and support strategies. Through our commitment to provide the most cost-efficient and value for money IT solutions we deliver tremendous commercial and technology benefits to our customers:

• Reduced project delivery costs
• Accelerated time-to-market
• Scalable application and technology frameworks
• Value added services
• Value chain partner

We understand that different cultures, infrastructures and challenges exist regionally and will work with you to guarantee the appropriate delivery approach and solution for your business challenges. As a leading global technology and business integrator, we bridge the gap between business and technology.

Flexibility
We are experts in providing end-to-end solutions as we are able to quickly analyse and understand your specific needs and offer the best product fit. This may be one of Fusionex's line of existing products, or perhaps a customised solution based on Fusionex's rapid development architecture and methodologies, or even a hybrid. Whatever the solution, Fusionex is confident of delivering a solution that makes you extremely satisfied.

On-Site Project Management
Project management is the key to our success for delivery of an offshore development project. Our on-site project and account managers will ensure that client teams liaise directly with our offshore development resources and that contact is available on a regular basis.

Communications
Our experience has taught us that top class project deliveries depend on excellent communication, language skills and comprehension. All our senior project personnel have excellent English language skills allowing you to transfer knowledge to us quickly and efficiently. We also implement lines of communication between onshore and offshore project teams ensuring that resources are visible and interactive and all times.

Onsite Support Services
We can mobilise our resources on-site as first line support personnel for all your Fusionex developed applications. This is still offered at competitive rates with the inclusion of daily subsistence costs.

Proven track record
As an established software services company sepcialising in offshore software development and technical support services, Fusionex has established a stellar track record in the last eight years:

• Quality resources with experience
• Local presence to guarantee quality and delivery
• Proven software development methodology
• Excellent communication channels

Open and Honest
Fusionex resources exercise ethical and professional best practice standards within the outsource industry. We pride ourselves on the quality of our work and our methods of delivery. We listen to our customers and adopt a personalised and collaborative approach to understand their needs to provide them with the best solution.

Dedicated Resources
Each of our developers, designers, project managers and database administrators will be dedicated to a specific client project providing the best possible service, client satisfaction and continuity.

Quality Control
To ensure the levels of quality and delivery we will provide you with:

• Quality control procedures
• Project Management tools
• Defined project processes