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Healthcare
Legal
Logistics
Market Research
Recruitment
Supply Chain
Telematics
Utilities

Level 33,
25 Canada Square,
CGC-33-01, Canary Wharf,
London E14 5LB
United Kingdom

Tel: +44 (0)207 2683926
Fax: +44 (0)207 2683111
Email: info@fusionex.co.uk
 

   
  FAQs
   
 

Risk
Does it work?
How can I be assured that I receive definite economic and technical benefits?
What other risks do I have by using the offshore programming methodology?
What about QA and testing practices?
Is it possible for us to experiment and try out your offshore programming services before signing a contract?
How can I be assured that Fusionex delivers high quality, reliable software?

Commercial
What benefits do I get from working with Fusionex?
What does Fusionex specialise in?
What makes Fusionex unique?
What do you need from me to deliver a proposal?
How do you determine how much a project costs?
Can I get an initial cost and time estimate for a remote programming assignment?
What should I do, if I am not exactly sure what functionality I need?
Can I outsource the projects and assignments that I have from my clients to Fusionex?

Technical
Which programming languages does Fusionex use for delivering solutions?
Can I get references to your previous projects involving offshore programming?
Who will own the code produced by Fusionex?
Can Fusionex provide web site and graphics design?
What are the usual deliverables of a remote programming assignment?

Financial
What are the Cost benefits?
Time and Material projects cost overruns can be expensive? How can I be sure that I don't overspend?

Management
How do I know what's going on as the project progresses?
What is expected of me during the offshore programming assignment?
How do I control the remote programming project's progress?


Risk

Does it work?
Simply, yes! With today’s communication links, remote IT services are more than feasible especially for client-side application maintenance. This eliminates the need for application developers to worry about application configuration issues and OS support. They do not need to write code locally specifically to work under remote services such as net based applications. You can build an application offshore and deploy it locally or execute it remotely at any time.

How can I be assured that I receive definite economic and technical benefits?
The economic benefits depend on the cost of similar services in your country and the availability of such technical resources in the geographical area of your operations. We can provide you with higher quality resources at much less cost. Fusionex has proven methodologies to handle offshore programming and remote programming projects. With our extensive management and programming experience we can offer you services of your choice.

Remote programming and offshore programming methodologies are successful where there is considerable clarity on the requirements of the project. Fusionex appoints a local project manager and account manager (on-site) to ensure that customer requirements are detailed, analysed and delivered to our offshore team. Our offshore programming staff (the largest part of your production costs) will liaise with the local PM so clear lines of communication with your internal teams are maintained throughout the development lifecycle. We also initiate conference calls on a regular basis to ensure all resources are communicating regularly.

What other risks do I have by using the offshore programming methodology?
Offshore programming and remote programming methodologies only run risks if project specifications are incomplete or flawed, change request procedures aren’t followed or poor and improper communication protocols are implemented from the onset. The other risks inherent to offshore programming are cultural differences and communication issues. Fusionex’s onshore Project Managers and Business Analysts will be the main point of contact with the offshore team since they are fully conversant with the culture of the team and have excellent language skills.

What about QA and testing practices?
These practices are part of our development methodologies and will be agreed with our customer in the initial stages of the development lifecycle. Fusionex's maturity level in remote programming is very high and you can rest assured that we reduce risks to the absolute minimum.

Is it possible for us to experiment and try out your offshore programming services before signing a contract?
We encourage clients to test our services. We are happy to undertake a pilot or a test project as proof of concept.

How can I be assured that Fusionex delivers high quality, reliable software?
Our offshore model follows a proven development methodology and process which guarantees quality and delivery. We provide quality assurance and testing services as part of the development lifecycle. We also ensure that pre-release versions of the software are installed at your location for internal testing, verification and acceptance.


Commercial

What benefits do I get from working with Fusionex?
Fusionex Ltd has over 1000 man years experience in IT consulting, project management, software development and remote programming services. We have managed offshore development programs for many years and have a strong track record of delivering projects on-time and within budget. Fusionex offers extremely competitive rates to provide high quality IT solutions with our offshore model.

What does Fusionex specialise in?

  • Outsourced software application development
  • Onshore / offshore support services
  • Application hosting
  • End-to-end and collaborative IT solutions
  • E-business solutions
  • Telematics and tracking solutions

What makes Fusionex unique?

  • Our obsession with process centric approaches
  • Our experience of complex corporate projects
  • Our maturity in remote programming methodology
  • Our extensive skills base
  • Our attitude and commitment to our customers is the hallmark of our success
  • Our engagement with you is tailored to your needs; we have a flexible approach in relationship building with our clients.
  • We believe in thorough functional detailing of a project or assignment as this is the cornerstone of success in remote programming. We appreciate that considerable time and effort is required in achieving this objective.
  • Good documentation and communications is our primary condition for undertaking any offshore outsourcing assignment.

What do you need from me to deliver a proposal?
Just email us at info@fusionex.co.uk with your requirements and a contact name and number. We will return the call and will ask detailed questions to identify what is needed from you to deliver a proposal. If you are in the early visualisation stages, we are happy to help prepare a detailed functional requirements document and scope for your project. We would also appreciate any existing project documentation and communication from your team members to aid this process.

How do you identify how much a project costs?
Based on our past experience, when a detailed functional requirement document is passed to our development team, we will study the scope of work and forecast near accurate effort estimates. The estimate can be further refined by grouping requirements into smaller components or phases to arrive at a realistic effort estimate. Fusionex will deliver a comprehensive project plan based on known requirements and our estimate will detail the cost of the various components and phases of the project to enable you to make an informed decision.

Can I get an initial cost and time estimate for a remote programming assignment?
Effort estimation is a complicated and involved process and takes some time to determine.

We are happy to provide you with a ballpark figure for the development of the base functionality of your project. We offer a number of approaches:

Fixed Price Model

Once we have your requirements we can estimate time and resource requirements to arrive at a fixed price. A project plan is produced and upon acceptance we would expect a 20% deposit on commitment with the remainder of the payments phased over the period of the development and agreed milestones. Any changes to the requirements will logged as ‘Change Requests’ and are charged separately to the fixed price contract.

Resource Allocation Model

Based on an initial scope, we will deliver a ballpark figure for time and cost of resources. A project plan will be produced as a starting point and changes to requirements within the project’s scope will be modified accordingly. Our resources will be billed on a time and materials monthly basis.

What should I do, if I am not exactly sure what functionality I need?
This is not uncommon. Remote programming services are a team effort. We will engage your team and work together even at the conceptualisation stage. Simply contact us even with an idea and we can arrive at the scope and the functional details of the vision, concept or goal.

Can I outsource the projects and assignments that I have from my clients to Fusionex?
Yes. We are always looking for alliance partners where both can share in mutual long term benefits. In this way our partners can reduce their internal IT costs for software services and offer more competitive rates to their customers – this is an ideal value chain concept. We are focused on long term relationships across the globe with partner businesses who wish to make Fusionex their extended development and technical outsource partner.


Technical

Which programming languages does Fusionex use for delivering solutions?
We regard ourselves as a solutions driven technology company with a strong focus on value added offshore services. We have competences in a number of technology domains but primarily the .NET framework. We have also delivered solutions in a variety of technology platforms such as Microsoft, IBM and Sun technologies.

Can I get references to your previous projects involving offshore programming?
Yes! Please contact us and we will provide you with appropriate contacts.

Who will own the code produced by Fusionex?
The ownership of the code lies with you. All rights to the work are with the Client including documentation, source code, binaries etc. Generic and reusable components are owned by Fusionex

Can Fusionex provide web site and graphics design?
Yes we can. We have excellent design skills within the current team. Our design capabilities provide a full range of web design, graphics, multimedia and choices of user interface.

What are the usual deliverables of a remote programming assignment?
The usual deliverables for offshore programming assignments are:

  • Source code delivery - fully documented
  • Testing plans and results
  • Change Control
  • Implementation guidelines and support
  • All design documentation
  • Installation instructions including database and other scripts

All deliverables are accompanied by experienced and expert resources.


Financial

What are the cost benefits?
Fusionex will manage your IT projects ranging from simple application development to support services to end-to-end custom solutions. Localised software development is expensive and involves hiring skilled professionals who are expensive by comparison to the skills and experience of our resources. We know that our offshore programming model will deliver economic benefits of at least 40% cost savings on your development budget. By adapting our remote programming model you can achieve significant savings on IT resources, equipment, maintenance and infrastructure required during the software development lifecycle.

Time and Material projects cost overruns can be expensive? How can I be sure that I don't overspend?
Our process-oriented offshore programming methodology ensures that we control the project at every stage for you. The process of development will be delineated so that you are aware of the status of the project through regular progress checks and reviews. Your on-site PM will ensure full visibility and project status is delivered as a weekly report. We have a track record of 95% accuracy on forecasted deliverables.



Management

How do I know what's going on as the project progresses?
All project information, i.e. business requirements, design documentation, user documentation, tasks, defects and change requests are available on a 24/7 basis on our on-line project information system. Additionally, every project is assigned its own project manager so that you have a single point of contact. It is one of the primary responsibilities of our project manager to keep you the client updated.

What is expected of me during the offshore programming assignment?
Constant communication and collaboration with on-site personnel and project resources is the key success factor in any remote programming assignment.

How do I control the remote programming project's progress?
You have full control over the offshore programming development. That control is primarily through our on-site project manager, electronic communications (emails, on-line project management portal), conference calls, weekly progress meetings and on-site account management. Our software development lifecycle ensures that there will be no unpleasant surprises at the end of each deliverable phase / component.