Initial Consultation – stage 1
We will spend time understanding your business, commercial goals and requirements. As part of this exercise we will discuss your requirements at a high level to see what would be the best fit model for your business. We offer various resourcing models to suit your requirements

Scoping / High Level Requirements Gathering – stage 2
Once we have identified your business goals and project mission statements we will either use your existing scope or initiate a scoping exercise to identify your high level deadlines and deliverables. The scoping exercise will comprise a high level scope of work, technical design document, business analysis and process flow and the best fit development methodology for the project. The scope of work will also allow us to provide you with proposals for the costs of developing and delivering your project.

Customer Acceptance – stage 3
Once you are satisfied with our proposals for your project, a contract for our technical services is drawn up and signed by yourselves and Fusionex. The payment terms of the contract will depend on what development model you have opted for whether time and materials, fixed price, dedicated resourcing or a complete ODC (offshore development centre). Often this choice is dependent upon the nature and size of your projects.

Project Planning – stage 4
Once your project has commenced we will implement a project management structure based on the project size and type. This exercise provides you with a comprehensive project plan clearly outlining milestones and deliverables, release dates and deadlines.

This stage will also identify the required development team size and structure based on project plan as well as the duration and skill sets required. The start and end dates are also published for resources rolling on and off the project and at what stages in the lifecycle.

Project Logistics – stage 5
As the project gets underway we will set up metrics, controls and procedures to ensure transparency, discipline, performance and quality throughout the lifecycle. We will also identify infrastructure requirements, onshore and offshore, connectivity requirements in relation to communications and security (i.e. back up’s, disaster recovery, timed code drops). Any other requirements from you the customer (i.e. 3rd party tools, release procedures), will also be specified and documented

Detailed Analysis & Specification – stage 6
The analysis stage is intensive comprising both business and technical analysis to ensure that all requirements are captured, documented and digested. Our process is a three tiered approach firstly capturing business analysis, then systems analysis and then producing an early prototype for you. This approach provides you with some early visibility of the intended look, feel and approach within the application environment. This method provides sneak preview access and a sounding board for users to trigger feedback and interaction. Often we find this approach promotes a further check and review process so that last minute functionality changes can be accommodated before software development commences.

Development – stage 7
The software development stage will commence once we have a completed functional specification and when technical use cases are approved and signed off by you. We will work closely to the agreed project plan and specified milestones and report any risks on a weekly basis. All programming is conducted offshore in our ODC centre in Malaysia where you can rest assured that we will deliver an elegant, efficient, and maintainable software solution. The onshore project manager co-ordinates planning and development requirements with the ODC team to provide you with a seamless delivery.

Testing & UAT – stage 8
We have a TQM (total quality management) system that provides overall guidelines to meet your quality objectives. The rigorous implementation of this system has guaranteed us successful delivery of projects across the world. We also provide a framework for testing during development and at each milestone of the project. Our testing procedures include unit testing, system integration testing, load testing and performance testing. User testing (UAT) is also an important part of the software delivery process. The critical success factors for system usability will be identified and agreed upon with you as part of our testing procedures. UAT will be conducted with our support and guidance and by your own user group onsite once the beta version of your deliverable is available.

Delivery – stage 9
The software release stage follows the development and testing stages and includes all the operations to prepare your system for use onsite. This will be a fully documented process including installation scripts for full deployment of the system

We advocate and advise you on promoting a centralised installation policy, where one person or department remains in charge of all software deployment. In this way we can optimise installation standards and meet with all your compliances on site. If you don’t have installation expertise we can provide you with technical back-up during this phase.

Support – stage 10
Once your application is live you will require technical and user support. We offer this as part of our delivery services. We can even provide you with onsite support resources in the initial rollout and go-live period and continue with fulltime technical support moving forward. Our technical support contracts are flexible and will be designed around your needs. Being located offshore in the Far East, we have a distinct advantage in being able to offer your onshore teams a 24/7 turnaround on code fixes and enhancements as the time difference works in our favour.